Informal performance measurement in small enterprises

CC BY-NC-ND Logo DOI

The construction of an appropriate performance measurement system is an important objective that every company is facing today. Firms using sustained performance measurement systems in management achieve higher efficiency. The performance measurement system is one of the determinants which creates an enterprise’s value. Small enterprises do not understand the need for performance measurement formalization or the potential benefits that come from management information systems. They conduct their business results in an informal way, without the systemic approach. Moreover, their decision support systems rely on information and knowledge generated by informal transformations and processes. As companies grow, they lean their decision support systems more on information from the performance measurement systems.

Purpose of the article is to present the scope and forms of informal performance measurement used in small enterprises. Method used was a nationwide survey conducted by the CATI method, which was covered by 100 small Polish companies. Analysis was accomplished by the chosen statistical tests and measures. The study provides an original contribution of the author. As a result of the research, it has been found, that most small businesses measured their performance, especially in non-financial perspectives. However, this measurement was informal and often not supported by the use of appropriate measures.

Tytuł
Informal performance measurement in small enterprises
Twórca
Waśniewski Piotr ORCID 0000-0002-8034-6583
Słowa kluczowe
performance measurement system; small enterprises; management information system
Słowa kluczowe
system pomiaru dokonań; małe przedsiębiorstwa; system informacji zarządczej
Data
2021
Typ zasobu
artykuł
Identyfikator zasobu
DOI 10.1016/j.procs.2021.09.104
Źródło
Procedia Computer Science, 2021, vol. 192, pp. 3310-3319, 10
Język
angielski
Prawa autorskie
CC BY-NC-ND CC BY-NC-ND
Dyscyplina naukowa
Dziedzina nauk społecznych; Ekonomia i finanse
Kategorie
Publikacje pracowników US
Data udostępnienia29 lis 2022, 13:12:30
Data mod.29 lis 2022, 13:12:30
DostępPubliczny
Aktywnych wyświetleń0