Management of the teaching process in higher education in COVID-19 pandemic : socio-cultural and economic aspects

Purpose: Due to the COVID-19 pandemic outbreak and an increasing share of technology, there has been a shift to online higher education. It was considered justified to know the assessment of the quality of teaching in changing conditions, particularly the influence of the human factor and technology. The research aimed to identify the most important factors determining students' expectations of the teaching process during the COVID-19 pandemic.

Approach/Methodology/Design: The study was based on the classical experimental design. The empirical material was collected using online surveys (Computer-Assisted Web Interview). Data were statistically analyzed using factor analysis and the test of the homogeneity of variance.

Findings: The students found the most critical determinants of the learning process related to the lecturer and then to the technology, confirmed by the model using factor analysis. Data analysis also shows that there are differences in the assessment between blended and online students.

Practical Implications: Managing the teaching process requires mindfulness and adaptation to dynamic changes, as well as investment in lecturers' skills and solutions used in an international environment. The results may be useful for the implementation of systemic solutions in higher education in times of social isolation.

Originality/Value: The proposed solutions should contribute to remodeling the teaching process at universities.