Can eHealth support managing an integrated health service delivery? : a case study of an integrated care program in Poland

There is a growing evidence that eHealth offers support for healthcare management, but the value of existing solutions for integrated healthcare delivery is still underestimated. The aim of this work is to explore the potential benefits for ICT-based tools for managing an integrated care program. The case study approach has been applied to map ICT-based services to assist the management of the selected coordinated care program and decision support systems (DSS) in health. The cross-case analysis followed a variables-oriented strategy of eHealth impact on seven eCCM components, assessed from the perspective of three segments of health stakeholders. The research results provide a fresh look at the range of eHealth solutions and their impact on managing integrated healthcare programs in Poland. Nevertheless, more research is needed to demonstrate the benefits of ICT-based solutions from perspectives of all health system's stakeholders.