Identification and verification of the key methodology elements of measuring digital competences of ICT companies' customers

The intensive development of technology, also in the areas of supporting management processes in the organization, forces the need to raise the level of knowledge and technological skills by users. The aim of the article is to identify and characterize important dimensions verifying digital competences of ICT companies’ customers. In the study, the author used individual in-depth interviews conducted with selected specialists of companies designing and implementing IT software. The analysis of the information collected during the research showed that the dimensions of customers’ digital competences proposed on the basis of the literature on the subject were considered useful by managers of ICT companies. Moreover, on the basis of the opinions collected during the survey, the scope of measuring digital competences in an organization has been partially modified and the subject defined more precisely. Thanks to this, the article also gained a practical dimension in the area of competency management.